Landsberg Associates

Why almost every pair of jeans has a zipper that says ‘YKK’

If you look closely at the zipper on your pants right now, odds are that it has 3 letters engraved on the tab: "YKK." But what does it mean?

What A Janitor’s Revenge Teaches You About Human Behavior

I saw this floating around on Facebook and of course being curious clicked to watch for some laughs. What I go though was more than just laughs. Over and over again I see what people ahead of us and our business coaches keep saying. Tell people what to do. It sounds a little demeaning but …

This 124-Year-Old Patent Reveals The Right Way To Use Toilet Paper

The eternal debate over bathroom conventions seems to have actually been answered more than a century ago.

The Dirtiest Thing in Your Hotel Room Is Not What You Think

Are your customer service representatives happy?

It's not always easy to tell if customer service representatives are happy or not, but agent satisfaction surveys and agent performance metrics can help.

Group Benefits-Customer Service Representative

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5 Traits of an Ideal Social Customer Service Representative

Up until relatively recently, social customer service reps were considered purely mythical beings – like Santa Claus, or home agents who bathe regularly. However, with customer demand for support and service via social media rapidly growing, social customer service agents (let’s call them SCSRs to save us all some time) have become a reality. A necessity even – at least in organizations that aim to stay…

10 Practices to Ensure They are Sustainable

Sustainability is today’s catchword in business, even with regards to green janitorial supplies. Green Cleaning Products is a sustainable business. What exactly does it mean? In short it is the capacity to endure. Basically sustainability is about figuring out how to meet your current needs without having a negative impact on the needs of future generations.

Simple Solutions for Meeting Equipment Manufacturer’s Oil Cleanliness Specifications Part 1:...

This is the first of a three-part series discussing the phases of an effective lubricant cleanliness program: Start Clean, Monitor and Stay Clean. Particle contamination is the number-one ca…

ASK GARY: Should I Use Original Equipment Manufacturer Parts When Repairing My Car?

There’s nothing quite as painful as dealing with car troubles. In these moments, you realize just how dependent you are on your vehicle, and how utterly helpless you are without it. And at the end …

Customer Service Representatives Are the “Voice” of Your Company: Does Your Training Support Them?

Customer service has a direct impact on the bottom line, so owners need to invest in their CSRs to make them an asset to the business.

Miss Manners: Reader wants a customer service representative ‘who speaks English without an accent?’

DEAR MISS MANNERS: More often than not, when I must communicate with vendors or companies who have customer service centers in other countries, ...

Processed Food's Increased Demand Means Big Opportunities For Equipment Manufacturers

A handful of influential factors have caused an increased demand for processed and packaged food, encouraging food producers to up production and invest heavily in food processing equipment and machinery

Four easy steps to cloud enabling devices

Industrial device vendors and users stand to gain from adopting cloud-connected IIoT systems. A new report lays out why and how to implement it in four easy steps.

10 Handy Janitor Tricks of the Trade

For any janitor, tricks of the trade make the work easier. But not all of them are very helpful. These10 will keep you in business.

How to Start a Janitorial Business: 8 Common Myths Debunked

Starting a janitorial company seems easy—buy some mops and brooms, incorporate, and you’re ready to go, right? Not so fast.

Artificial Intelligence (AI): Is Your Janitorial Company Ready?

It’s important to embrace new technology to keep cleaning your janitorial company moving forward. Today, it seems like you can’t look at emerging trends in cleaning or business in general without seeing something about artificial intelligence (AI). Are you ready to embrace it in your janitorial company to stay in step with the competition?

Local vs. National Janitorial Companies: Which Is Better? |

What is the difference between local and national janitorial companies? Find out which is a better fit for you by reviewing this breakdown of both.